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Safety & Security Film
Personal Data Protection Policy
Terms and Conditions
This Privacy notice aims to answer your questions about the sources and kinds of information US-Cool of Companies collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and the option to limit our sharing of this data with US-Cool of Companies’s authorised third parties.
This Privacy notice is applicable to all users of US-Cool of Companies’s website @ www.us-cool.com.my regardless of the intention and without limitation to Product Enquiries, Product Sales, Marketing Research, and Customer Relations/Service.
To ensure that we successfully process your warranty registration and to effectively manage our business, we collect and maintain personal information about you. We collect customer information from many sources for the purposes of understanding current or new demands, meeting these demands as well as to provide and personalise our services. The means of information collection, among others, are as following:
The personal information we collect about you may include but not limited to the following:
- Name, identity card number, date of birth, race, gender and telephone numbers
- Email addresses, fax numbers and mobile numbers or social media accounts
- Purchased details of the products such as date of purchase, model and how do you come to know about us
- Billing address(es) that includes state
- Information necessary to facilitate product services, such as warranty card number, and product serial number
- Personal information provided to customer-service representatives to research and resolve issues or questions or lodging complain
With the latest creation of our very own Corporate FB and Instagram, we would collect your information when you choose to sign up with us for the purpose of creating a profile under your control, leave comment or to generally use the FB and Instagram. Information that would be collected by us includes but not limited to your personal identifiable information, contact details and email address.
Use of information collection
Generally, we use your information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is alteration / change from us, we will use information provided by you while servicing you through our official website @ http://www.us-cool.com.my/, our call centre, our sales counter, to contact and notify you of the alteration / change. In addition to this, your information will be used for the purposes of accounting (billing and auditing), warranty services, promotional activities, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.
In employment scenario, we would use information that you voluntarily provide to compare against the job specification / criteria we are seeking / intending to employ.
Whenever required by law, we will disclose your information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly. Further, we may also use or disclose your information as permitted by law to protect the rights or property of US-Cool of Companies, our customers, our website, or its users. We may also disclose your information, whether in part or in full, to our group of companies and associates.
As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partner. Your information will be disclosed to these business partners, authorised or contracted third party, service providers or advertisers to make available promotions, offers, products or services, which may not belong to us. However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services that you selected or marked as interested will be shared with the respective business partners, service providers or third parties.
In the circumstances set out in this policy where US-Cool of Companies passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by US-Cool of Companies if not better. This does not apply where we are required by law to pass your information to a third party.
In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.
Access to your personal information
You may access your personal information by entering your warranty information at our warranty registration page on our website.
Correction/updating personal information
If you wish to correct or update your personal information registered at our website, you may call us to perform the updates.
Links to other sites
By registering at the US-Cool of Companies website for the service, you expressed your agreement for us to contact you via email to inform you of our latest updates, products and services.
Contests & surveys
US-Cool of Companies may provide you the opportunity to participate in surveys or contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (e.g. name and address).
We use this information to update contest participants, notify contest winners, and award prizes and improve the site experience for our Customers where information would be collected in anonymous survey basis.
We may use a third party service provider to conduct these surveys or contests; these companies are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
We use all reasonable endeavours to protect personal information from loss, misuse and alteration. Only authorised employees and agents, who are under appropriate obligations, will have access to your personal information. However, you will be responsible for any user ID or password that is used on our web site. You should take due care to protect them.
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.
We use tracking software to monitor visitor traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to www.us-cool.com.my. This software does not enable us to capture any personally identifying information.
We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
US-Cool of Companies or any third party service provides engaged by us will obtain your consent to collect and use your personal information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required.
Generally, in using the US-Cool of Companies web site, you consent to the collection and use of this information by US-Cool of Companies in the ways described above (which may change from time to time) unless and until you inform us to the contrary. If you have provided us personal information of a third party such as registration on behalf, you are required to obtain the individual's prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us.
In most instances, it is obligatory for you to provide us with your personal information in order to allow us to satisfy your request or provide you with the service that you have requested for.
Our acceptable use policy / website disclaimer
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